Effective Date: May 1, 2026
At FloralTide LLC, we take immense pride in the acoustic craftsmanship and transformative value of our bespoke digital audio and mindset optimization resources.
1. General Digital Products Policy
Due to the instantly downloadable and deeply personal nature of our digital products, all sales are considered final. Once a digital file has been delivered to your email or the download link has been accessed, we cannot accept returns, exchanges, or offer a standard refund. By completing your purchase, you acknowledge and agree to this policy.
2. Exceptions and Technical Assistance
Your satisfaction and seamless experience are our highest priorities. While general refunds are not permitted, we are fully committed to resolving technical anomalies. We will gladly provide immediate file replacements or appropriate resolutions under the following circumstances:
- Corrupted or Defective Files: If the audio file you receive is technically flawed, unplayable, or corrupted.
- Non-Delivery: If you have not received the automated delivery email containing your digital product within 24 hours of purchase.
- Duplicate Charges: If a technical error resulted in your payment method being charged more than once for the exact same transaction.
3. Dispute Resolution
We highly value our relationship with our community. If you experience any issues with your order, we respectfully request that you reach out to our Concierge Support team prior to initiating a chargeback or dispute with your financial institution. The vast majority of technical or delivery issues can be resolved swiftly and amicably by our team.
4. How to Request Assistance
To report an issue or request technical assistance, please contact us within seven (7) days of your original purchase date. Please include your order number and the email address used for the transaction.
5.Contact Us:
- Email: info@floraltideworld.com
- Business Address: FloralTide LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States
